![]() ![]() Will I ever be prompted by permanent tsb to start a Webchat? Please note, this may take up to 40 days to generate and send out to you. You can request a copy of your conversation from the Customer Support Agent you are speaking with. Can I obtain a copy of the conversation that I had over Webchat? If you need to discuss a transaction that occurred longer than 90 days ago, please call us on 0or +353, Monday to Friday, 9am-5pm (excluding Bank Holidays) or Saturday to Sunday, 10am-2pm, and a member of our team will support you. Please note, our Webchat team can only discuss transactions within the last 90 days. If our Webchat team are unable to assist you, they will be able to advise you of the next best available action to take to get your query resolved. Leave a travel note on your file for using your card while travelling abroad (Please note: We are unable to replace the card through Webchat – if you need to replace a damaged, lost or stolen card, please call us on 0818 502 424or +353, Monday to Friday, 9am-5pm (excluding Bank Holidays) or Saturday to Sunday, 10am-2pm)įind out why transactions are "pending" or "declining"īook an appointment in one of our Branches Ordering up-to-date Statements for your Current, Deposit or Savings Accountsĭirect debit, standing order and payee enquiriesĬancelling a damaged, lost or stolen Visa Debit Card There are a number of everyday banking services that our Customer Support Agents can help you with through Webchat. What services can I get support with on Webchat? However our Automated Chatbot service is available 24/7 to assist you with a variety of frequently asked questions. ![]() Our Customer Support Agents will be available on Webchat from 9am – 5pm, Monday to Friday. Please see below a list of Device Operating Systems which support this app version. Webchat is available on the permanent tsb mobile and tablet app version 9.1 and above. Please note: Webchat is not available through desktop or laptop. Select the menu icon (three lines) in the top left hand corner of the home screen.Webchat can now be accessed through the permanent tsb banking app for mobile and tablet. Is there any information that I should not provide via the Webchat service?.Can I get advice on permanent tsb products or services on Webchat?.Is the permanent tsb Webchat service secure?.Will I ever be prompted by permanent tsb to start a Webchat?.Can I obtain a copy of the conversation that I had over Webchat?.What services can I get support with on Webchat?.When will the Webchat team be available?.The permanent tsb Webchat is a new service available, allowing you to chat to our Customer Support Agents via instant messaging about support you may need with your everyday banking. ![]()
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